Business ConneCT

/Business ConneCT
Business ConneCT2016-11-09T11:04:53+00:00

bct-logo

ucc-logo

Truly unifying communications

NEC’s versatile all-in-one Unified Communications & Collaboration suite UNIVERGE® Business ConneCT integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices – in the office, at home and when they are on the move. Business ConneCT includes call control, presence, voice-mail, operator and directory services, as well as a comprehensive contact center. Business ConneCT has been designed to easily install, use and manage. This makes UC&C extremely easy!

ucc-app

Versatile user modes

Simple and cost-effective to deploy, the three user modes – Employee, Operator and Contact Center Agent – use the same database, a common user interface, and are managed from a central point. These versatile user modes allow employees to easily switch between various roles. For instance in peak hours some of your staff, including remote office workers, can act as Operator or Contact Center Agent.

g566

bct-logo

Contact Center
Operator
Employee
Presence Management
Extensive Directories
Phone Control
Integrated Voicemail
Instant Messaging
DECT Corporate Directory
Single Server
Easy to Install
Single point of Management
Minimal Training
DECT Messaging
Multilingual
Extensive Reporting
Skill Based Routing
E-mail Routing
Call Routing
Back Office Integrations
Call Recording
Virtualization Support
Supports all NEC PBX platforms