Business ConneCT 8 – Unify all communication Streams and Empower your Business
At NEC we understand the important role your communication solution plays in supporting business processes and building effective relationships with your customers; being able to connect easily with them can make or break your business.
Today a variety of methods – phone, conferencing, email, voicemail, and chat – is available to support this. However, managing the various communication streams efficiently, can be challenging. UNIVERGE® Business ConneCT, NEC’s all-in-one Unified Communications & Collaboration suite, integrates all communication streams in a single view, giving employees easy control over how to be contacted, via a choice of devices. Business ConneCT adds call control, presence, voicemail, operator and directory services, as well as a comprehensive multi-channel Contact Center to your NEC communication server.
While the benefits of UC&C are clear, its implementation is often regarded as complex and tedious. NEC’s UNIVERGE® Business ConneCT has been designed
to be installed, used and managed easily. Simple and cost-effective to deploy, the three user modes – Employee, Operator and Contact Center Agent – use the
same database, a common user interface, and are managed from a central point.
These versatile modes allow employees to easily switch between roles. In peak hours e.g. some of your office staff or remote workers can act as Operator or Contact Center Agent.
