Call center system Business ConneCT with release 11 introduces a lot of news, additional functions and enhance integration with Social Media.

Business ConneCT Contact Center is a rich multi-channel environment that supports multiple customer touch points including social media. It handles email, live web chat, WhatsApp and voice via a single interface, providing an Omni-channel experience to customers. Voice calls, emails and webchats are routed to the best-suited agent, reducing waiting time and improving staff motivation. With support of up to 500 concurrent desktop agents, Business ConneCT Contact Center is very powerful in driving customer engagement and boosting productivity and competitiveness.

BCT improvements

  • Improved reporting
  • Extended not ready reason capabilities
  • Improved GDPR support
  • Security enhancement
  • Compliances
  • High Availability
  • Various Market requirements

BCT Integrations

  • ChatVisor, co-browsing
  • SaySimple, Social media integration
  • StorMagic, Redundancy
  • UIP, Integration capabilities
  • OBI4Wan, Chatbot

Co-browsing, live interaction

Co-browsing enables agents to assist customers when browsing on the companies webpages

Access controlled through a shared-ID which
is exchanged between customer and agent

One click set-up browser session

More Information